Shipping Policy

1. Introduction

This Shipping Policy outlines the terms and conditions for the delivery of products purchased from Raivens Technologies. By placing an order with us, you agree to the terms of this Shipping Policy.

2. Order Processing

Order processing times vary depending on the product type:

• Standard products: 1-2 business days
• Customized products: 3-10 business days
• Special orders: As communicated at the time of order

Business days are Monday through Friday, excluding holidays. Orders placed after 3:00 PM IST will be processed the following business day.

3. Shipping Methods & Timeframes

3.1 Domestic Shipping (Within India)

3.2 International Shipping

Please note that these timeframes are estimates and not guaranteed. Actual delivery times may vary depending on factors such as customs clearance, local postal service, and unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated based on the following factors:

• Product weight and dimensions
• Shipping destination
• Selected shipping method
• Order value

Shipping costs will be displayed during the checkout process before payment is completed.

Free shipping may be offered for domestic orders above a certain value, as indicated on our website or during promotional periods.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if available. You can use this information to track your package through:

• The link provided in the shipping confirmation email
• Your account on our website
• The carrier's website using the provided tracking number

If you have not received tracking information within the expected processing time, please contact our customer service team.

6. International Orders

For international orders, please note the following:

• Import duties, taxes, and customs clearance fees are not included in the product price or shipping cost
• These charges are the buyer's responsibility and will be collected by the carrier or customs authority
• We are not responsible for delays caused by customs processing
• Some countries have restrictions on electronic imports, please check your local regulations before ordering

7. Shipping Restrictions

We currently do not ship to certain regions due to logistical constraints or import restrictions. Please contact our customer service team to confirm if we ship to your location before placing an order.

8. Delivery Issues

In case of delivery issues such as lost packages, damaged items, or significant delays:

• Contact our customer service team as soon as possible
• Provide your order number and describe the issue in detail
• For damaged items, please take photos of the package and damaged product

We will work with the carrier to resolve the issue and may require you to fill out a claim form.

9. Changes to this Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.