Customer feedback is information provided by clients about whether they are satisfied or dissatisfied with a product or service and about general experience they had with a company. Their opinion is a resource for improving customer experience and adjusting your actions to their needs.
Their opinions about experience they have with your brand is helpful information that you can use to adjust your business to fit their needs more accurately.
Top performing companies understand an important role that customer feedback plays in business. They consistently listen to the voice of their clients.
If you want to stay ahead of competition you should never stop listening to customer feedback whether it is positive or negative, prompted or unprompted.
We are presenting a online based real-time customer feedback system. Which is easy to install and easy to give feedback by customer without spending extra time like in traditional feedback forms. It is real-time on a software and can be monitor remotely via website.
Feedback System Features –
- IOT Based Feedback System
- Easy and Prompt input from customer, Just push of a button.
- 5 Button Feedback Input
- Delay time for stopping continues pushing feedback
- Realtime Update on Website
- Daily, Weekly, Monthly Feedback Reports
- Secured login through id and Password
- Quad Band GSM GPRS Module
- Inbuilt M2M Sim Card with 1 year Data Pack
- Front Sticker Question can be customize
- Metal and Plastic Box Option
- Plug and Play System, No need of configuration.
- Easy to install like a watch.
Technical Specification –
- GSM quad-band: 850/ 900/ 1800/ 1900MHz
- GPRS Class 12
- GPRS Mobile Station: Class B
- 3 Momentary Buttons for Feedback
- Protocols: TCP/ HTTP
- Built-in LNA for Higher Sensitivity
- Flash memory 32 KB
- SRAM 2 KB
- EEPROM 1 KB
- CPU type 8-bit
- Performance 16 MHz